You may need to check your Spam folder as this type of email often ends up there automatically. If you can’t find the [...]

If you can’t seem to finalise your order or add products to your basket, please get in touch with us via our contact [...]

To resolve any online shopping issues you may encounter, please get in touch with our FKARE  customer service representatives. They will get back [...]

You can check your order status on your customer account directly. Additionally, an email with your Colissimo tracking number is automatically sent to [...]

When you return items (after filling out the return form), it usually takes our FKARE  customer service representatives 48 business hours to get [...]

Please get in touch with us via our contact form. We regularly update our online catalogue with information on future new products and restocks.

We only accept card payments, which are always secure thanks to our partners Paypal or Stripe. We do not accept cheques or bank [...]

You can access all information on shipping and delivery during checkout.

We are based in France – any order gets shipped on the same day even if it’s been placed before 12pm. Delivery takes [...]

You can change your order provided it has not been prepared or shipped yet. If that’s the case, you can get in touch [...]

You can cancel your order provided it has not been prepared or shipped yet. If that’s the case, you can get in touch [...]

FKARE  respects the confidentiality of your personal information as a customer.