FREQUENTLY ASKED QUESTIONS
We only accept card payments, which are always secure thanks to our partners Paypal or Stripe. We do not accept cheques or bank transfers.
As of now, we do not have any printable material to offer, but our online catalogue will be available very soon!
Our newsletter is completely free. It’s a great way to know about new products available online and any ongoing sales or future events we might have! Subscribing is very easy: all you have to do is enter your e-mail address in our “Newsletter” form located at the bottom of all our website pages. The next order you place following your subscription will include a little surprise!
Please get in touch with our FKARE customer service representatives via our contact form and clearly indicate what the problem is so they can help you accordingly.
If the amount refunded to you is incorrect, please get in touch with us via our contact form, which can be found directly on your customer account.
Here at FKARE, returning an item is very easy: all you need to do is click on the “Refund, Exchange and Return Policy” section of the INFORMATION tab located at the bottom of all pages of our website and follow the steps. Alternatively, you can fill out our return form.
Sometimes we suddenly run out of stock when several people are buying the same item at the same time. If this happens, we’ll include a sheet of paper in your package as proof of stock shortage and we’ll always make sure that you get a refund for the missing product. Additionally, you will also be sent an email informing you of any potential refund(s).
However, if no paper or email receipt was sent to you and that no refund was issued to your bank/ Paypal account, we invite you to get in touch with us so that a customer service representative can rectify the issue. (Please make sure that no refund has been issued to any of your accounts beforehand as these can take up to 4 business days on average.)
You can get in touch with us via our contact form, a customer service representative will address your questions or concerns. Orders are delivered to mainland France within 2 to 3 business days except in the case of problems with the postal services.
If your order has been cancelled because your payment has been declined, we suggest that you get in touch with your bank directly as this might be due to insufficient funds.
FKARE respects the confidentiality of your personal information as a customer.
You can cancel your order provided it has not been prepared or shipped yet. If that’s the case, you can get in touch with us via our contact form or via e-mail – an FKARE customer service representative will advise you.
You can change your order provided it has not been prepared or shipped yet. If that’s the case, you can get in touch with us via our contact form or via e-mail – an FKARE customer service representative will advise you.
We are based in France – any order gets shipped on the same day even if it’s been placed before 12pm. Delivery takes between 24 to 72 hours depending on your location.
You can access all information on shipping and delivery during checkout.
Please get in touch with us via our contact form. We regularly update our online catalogue with information on future new products and restocks.
When you return items (after filling out the return form), it usually takes our FKARE customer service representatives 48 business hours to get in contact with you after receiving your package. They need to first make sure everything is in order so that they can start the refund process.
You can check your order status on your customer account directly. Additionally, an email with your Colissimo tracking number is automatically sent to you as soon as your order gets shipped.
To resolve any online shopping issues you may encounter, please get in touch with our FKARE customer service representatives. They will get back to you within 24 business hours to offer a solution to your problem.
If you can’t seem to finalise your order or add products to your basket, please get in touch with us via our contact form to get help from our FKARE customer service representatives. Most of the time these problems are due to technical issues. Please do not hesitate to get in touch with us so that we can rectify the situation as quickly as possible.
You may need to check your Spam folder as this type of email often ends up there automatically. If you can’t find the email in question anywhere on your account, please get in touch with our FKARE customer service representatives via our contact form so they can have a look at your customer account’s data.
